Refund Policy
At EmberMods, we stand behind our products. We want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day money-back guarantee.
Our Promise: If you're not satisfied with your purchase for any reason, we'll give you a full refund within 30 days. No questions asked.
Eligibility
You are eligible for a full refund if:
- Your purchase was made within the last 30 days
- You contact us via email at contact@embermods.com
- You provide your order email or transaction ID
How to Request a Refund
3 Simple Steps:
- Email us – Send an email to contact@embermods.com with your order email and transaction ID
- Include details – Describe why you'd like a refund and attach any relevant info
- We process refund – We'll verify and process your refund within 3–7 business days
Processing Time
Once your refund request is approved, we'll process it within 24-48 hours. Depending on your payment method, the funds may take an additional 3-5 business days to appear in your account.
What Happens After a Refund
Once a refund is processed:
- Your access to the purchased script(s) will be revoked
- You will no longer receive updates for the refunded product(s)
- You are welcome to repurchase at any time in the future
Exceptions
We reserve the right to deny refund requests in cases of clear abuse, such as:
- Multiple refund requests from the same customer
- Evidence of product redistribution or sharing
- Fraudulent purchase activity
Questions?
If you have any questions about our refund policy or need assistance, our support team is available 24/7 on Discord. We're here to help!
Contact Support
The fastest way to get help is through our Discord server:
Discord: https://discord.com/invite/BHkuPraKgH
Response Time: Usually within a few hours